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Food and Beverage Team Member Apprenticeship – Level 2

Course Code: TWA013S/AR1

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Course Type
Apprenticeships
Subject Area
Hospitality & Catering
Location
Strode College
Start date
Flexible
Duration

12 months.

Course Overview

The food and beverage team member apprenticeship is a Level 2 programme designed for individuals who want to develop the essential skills required to work across a wide range of hospitality settings, such as restaurants, cafés, counter-service venues and hotels.

Apprentices learn how to assemble and serve food and beverages, deliver positive customer experiences and support the smooth running of front-of-house operations.

Training focuses on building confidence in managing customer interactions, preparing beverages, handling payments, supporting bookings and maintaining hygiene and safety standards in line with industry expectations. Apprentices also learn to work collaboratively with colleagues and respond effectively to customer needs, complaints and service demands.

Topics may include:

  • Food and beverage preparation and service techniques
  • Customer interaction, communication and complaint handling
  • Hygiene, health, safety, and legal compliance
  • Beverage preparation including coffees, cocktails, and soft drinks
  • Front-of-house operations such as bookings, payments, and stock rotation
  • Teamwork, professional behaviours, and creating positive customer experiences.

Assessment Methods

The food and beverage team member apprenticeship standard is assessed through two key methods designed to confirm full occupational competence. First, an independent assessor carries out an observation with questions, watching the apprentice perform real workplace tasks such as serving customers, maintaining hygiene, handling payments and managing stock. After the observation, the assessor asks follow-up questions to check understanding and decision-making.

The second method is an interview underpinned by a portfolio of evidence, where the apprentice discusses real examples from their work that demonstrate their knowledge of areas such as legislation, complaints handling, sustainability and wider industry practices. Performance in both methods is combined to determine the final grade, ensuring assessment reflects both practical skills and underpinning knowledge.

Progression Options

The food and beverage team member apprenticeship offers strong progression opportunities within hospitality. Apprentices can move into roles such as hospitality supervisor or hospitality manager, taking on greater responsibility for leading teams, coordinating service and improving operational performance. They may also progress to further training, including the Level 3 hospitality supervisor apprenticeship or specialist courses in barista skills, beverage service or customer experience.

These routes help learners build wider expertise across cafés, restaurants, hotels and large venues. With experience, apprentices can advance into senior front-of-house roles, operations management or specialist areas such as events service or licensed hospitality management, supporting long-term career development.

Entry Requirements

GCSE English and maths at grade 4 or above is desired and you must also have secured suitable employment in a professional kitchen before starting the apprenticeship, as on-the-job training is essential to the programme.

Frequently Asked Questions

You can apply directly on any of the UCS College Group websites, whether you wish to study at Bridgwater College, Cannington College, Strode College, or Taunton College. Simply use our “Find a Course” feature and follow the on-screen instructions – be sure to have your important information to hand.